GNUMac provides a dedicated physical Mac mini, not a virtual machine. We prepare the machine before delivery, keep it isolated throughout your rental and erase its data after it is returned. You’re responsible for your backups, access credentials and software updates.
Check your project’s data handling requirements before moving code, assets or build credentials to the machine.
Isolation starts with exclusive access to the hardware. During your rental, the machine isn’t assigned to another customer or split between users through virtualization.
You use the processor and memory in your rented machine. Other customers’ builds, simulators and inference workloads won’t run on it or compete for its resources.
Your own concurrent workloads still use the machine’s resources, so plan for your workload.
The system disk and any additional SSD configured for your machine are for your use alone, not shared workspaces. Store project code, caches and model files according to their purpose.
An additional SSD gives you more capacity; it isn’t a separate backup.
Both the macOS desktop and command line are available. If your team shares a runner or development account on the same machine, you’re responsible for managing user accounts, directory permissions and execution rights.
Physical isolation doesn’t replace access controls within your team.
Your rental doesn’t begin with another user’s session handed over to you. We reinstall and initialise the system before starting the delivery process for your rental.
We reinstall the operating system and complete the initial setup, ensuring the machine has no previous customer’s projects, account data or working directories.
Sign in to the console to get the connection details and credentials for your instance. Check the instance, node and order details. Machine passwords aren’t available on public pages.
Check the system and mounted disks first, then change the password and add your own SSH public key. If you find files that aren’t yours, stop writing to the disk and open a ticket.
Data erasure is part of the return process, not a backup service. Export and verify your data, then revoke access before your rental ends. Don’t expect to recover data from a returned machine.
Deleting a token file from the machine doesn’t revoke the token with its issuer.
If you need proof of erasure or have specific compliance requirements, check with us before ordering.
Your console account and machine accounts are separate layers of access. Securing one doesn’t replace managing passwords, permissions and keys for the other.
Change the machine password after your first connection and add SSH public keys as needed. Each team member should use their own key. Remove a member’s key when they leave instead of continuing to share a team private key.
Enable only the connection methods your workflow needs. Check remote desktop and SSH access separately, and never paste connection details into public repositories or build logs.
Keep private keys on trusted devices; only install public keys on the machine.
Machine credentials are provided only through the console after you sign in. Don’t send passwords, private keys or complete connection credentials in pre-sales emails. Redact sensitive details from tickets too.
If you suspect credentials have been exposed, change the relevant passwords, remove unknown public keys and revoke external tokens first. Then provide your order number, instance details and the time period when the issue occurred.
Sign in to manage your instanceAll orders are settled in US dollars (USD). We support only the two payment methods below. The payment options available at checkout are determined by the response from the backend.
Card payments are processed by Stripe. GNUMac doesn’t store full card numbers. Pay through checkout; don’t send full card details or the card security code by email or in a ticket.
For billing enquiries, your order number and payment record are enough.
We verify payments against on-chain records. Before transferring, check the network, recipient address and amount shown for your order. If you need help, send your order number and transaction hash—never your wallet’s private key or recovery phrase.
Always follow the payment details shown on your current order page.
A dedicated physical machine isolates your resources from other customers, but it can’t prevent accidental deletion, malicious dependencies or misconfigured permissions within your project.
For an issue with an instance on an existing order, sign in to the console and open a ticket. If you can’t sign in, have found a website security issue or need to check security requirements before renting, email us at support@gnumac.com.
Provide your order number or instance ID, the affected feature, and the time and time zone. Tell us whether the issue is ongoing or whether you’ve contained it by changing passwords, revoking tokens or taking similar steps.
Describe what you did, in order, and the expected and actual results. Include redacted log excerpts or screenshots. Don’t send passwords, private keys, full card numbers or unrelated business data.
Our team will assess the scope and may ask for more information. We’ll share updates in the original ticket or email thread. Keep follow-ups in the same conversation where possible so the full context stays together.
Exclusive use doesn’t replace backups, and erasure doesn’t revoke access. If you have specific data handling requirements, confirm them by email before renting.