Still choosing a configuration? Email us first. If you already have an order, submit technical issues through the portal. Tell us what you’re trying to do, where you need your machine, and what’s getting in the way. That lets us start with the specific issue instead of asking you to explain the background first.
Not sure what to write? Use the summary builder below. Your details are put together on this page; sending the email is still handled by your email client.
Our only contact channels are the support email and portal tickets. You can submit either at any time. Receipt time does not determine when a support agent will reply, and we do not promise a fixed response time.
Ask about configurations, storage upgrades, team quantities, or your expected rental term. Tell us which tools you plan to run, how many tasks will run in parallel, and roughly how much disk space your project currently uses.
For connection issues, build environment problems, or help using an instance, sign in to the portal and open a ticket. Include your order number and the relevant instance so we can check the details of your setup.
For payment checks, billing, or invoices, include your order number, payment method, amount, and payment date. If you have an account, please link the order in a portal ticket.
Support email: support@gnumac.com. Never include your password, private keys, verification codes, or full payment card details in an email or ticket.
This is not an online submission form. Once your draft is ready, review it and select “Open email app.” You can then confirm the recipient and message before sending. For technical issues with an existing order, use the summary as the body of your support ticket.
You don’t need an order number for pre-sales questions. For support, include enough information to identify the specific instance. A single, complete message is easier to follow up on than several short emails.
For example, GNU Core M4 (M4 · 16GB RAM · 256GB SSD) or GNU Studio M4 (M4 · 24GB RAM · 512GB SSD). If you haven’t chosen one yet, just tell us which tools you’ll use, how many tasks will run in parallel, and how much disk space you need.
Choose Singapore, Tokyo, Japan, Seoul, South Korea, or Hong Kong. If you need machines in more than one location, give the quantity for each instead of saying “Asia-Pacific.”
Copy the relevant order number from the portal and include the instance name. For payment questions, add the billing reference. You don’t need to share your account password to verify that the order is yours.
Explain what you did, what you expected, and what happened instead. Include the time and time zone. For connection issues, also tell us which client operating system and connection method you’re using.
Team requirements involve more than just the number of machines. Tell us what each one will be used for, what data it will store, and when you expect to finish. That helps us determine whether one configuration will work for everyone or different workloads need different options.
We offer four billing periods: daily, weekly, monthly, and quarterly. For a long-term project, review the quarterly options first. Before choosing a longer rental term, make sure you’ve considered your tool versions, storage needs, and the team’s actual usage patterns.
In your email, list the number of machines for each configuration, preferred location, planned start date, expected rental term, and whether you need an additional +1TB SSD or +2TB SSD. Your order details will confirm the final configuration and price. An enquiry does not commit you to a payment.
Compare configurations and pricesThunderbolt 5 connections between multiple machines are billed per machine. Tell us how many machines are involved, which tools you want to run, and whether the goal is data transfer, collaboration, or an app’s own multi-machine computing features.
A physical connection won’t automatically distribute tasks or combine memory across machines. First check whether your software supports the multi-machine workflow you have in mind, then discuss the connection setup and any additional items you may need.
Email us about connecting machinesWe accept USDT-TRC20 and Visa / Mastercard / Amex (via Stripe) only. All payments are settled in US dollars (USD). Check the portal for currently available payment options.
Follow the network, payment details, and amount shown on the order payment page. If you’re checking on a payment, include your order number, transaction hash, transfer amount, and date so we can match it to the on-chain record.
Don’t rely on a wallet screenshot alone to confirm that an order is complete. Check the payment status in the portal first. If you’re unsure, keep the original transaction record and follow up in the same ticket.
Card payments are processed by Stripe. For payment or invoice questions, include your order number, billing reference, payment amount, and date, and explain what you’d like us to check.
Never send your full card number or security code by email. Check the payment status and available billing information in the portal first, then add any further details to the original ticket.
Choose from two dedicated physical Mac mini configurations across four Asia-Pacific locations. Match the configuration to your workload, or send us the summary above if you’d like help deciding.